Privacy Policy

Last updated: 10 October 2026

1. Who we are

ChaseDesk is operated by Siproa Business. Privacy questions can be sent to hello@chasedesk.com.

Current US distributor-ordering research

ChaseDesk is investigating the administrative effort involved in recurring orders at independent US distributors. An invited participant may voluntarily provide limited handling-time observations and process descriptions. The initial five-order feasibility study does not request customer names, purchase orders, negotiated prices, raw transaction documents or system access. Participants are instructed to remove identifying details and obtain any required internal approval before sharing information.

Correspondence and any voluntarily supplied study observations may be used to conduct the study, prepare a confidential participant summary, assess feasibility and answer questions. Participation does not require software installation or payment. Contact hello@chasedesk.com for questions about records supplied for this research or to request deletion, subject to any applicable retention duties. Details are on the research page.

2. Information we collect

Depending on the product, ChaseDesk may collect information you submit, including email address, form responses, study answers and progress, purchase status, product entitlement dates, support messages, and information needed to provide a requested service. Website analytics may also collect device, browser, page, campaign, and conversion information.

3. CSLB Exam Prep data

For CSLB Exam Prep, ChaseDesk stores the email linked to access, the start and expiry of access, practice-answer history, mock-exam results, missed-question history, and derived study metrics such as topic accuracy and ChaseDesk Readiness. These metrics describe activity inside ChaseDesk only.

4. Payments

Payments are processed by Stripe. ChaseDesk does not store full payment-card numbers. ChaseDesk receives payment status and limited transaction/customer information needed to grant access, prevent duplicate fulfilment, support refunds, and keep business records.

5. How we use information

• provide and secure products and accounts;
• save study progress and entitlements;
• process and verify purchases and refunds;
• send requested login or service emails;
• measure website and funnel performance;
• respond to support requests and prevent abuse;
• meet legal, accounting, fraud-prevention, and record-keeping obligations.

6. Service providers

ChaseDesk may use providers such as Netlify for hosting/storage, Stripe for payments, Resend or other email providers for transactional email, Google Analytics for site measurement, and other providers needed for specific ChaseDesk services.

7. Data sharing

ChaseDesk does not sell customer personal information. Information may be shared with service providers where necessary to operate the service, process payments, prevent abuse, comply with law, or fulfil a request.

8. Retention

Information is kept only as long as reasonably needed for the service, support, fraud prevention, business records, legal obligations, and product improvement. You may request deletion subject to legitimate record-keeping limits.

9. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing. Contact hello@chasedesk.com.

10. Security and international processing

ChaseDesk uses reasonable operational safeguards, but no internet service is completely secure. Service providers may process data in countries different from yours.

11. Changes

This policy may be updated as ChaseDesk changes. The current version is posted here.

TankSignal (historical, no longer offered)

The prior Florida petroleum-equipment service is no longer available to new customers. Any historical email, billing or alert-delivery records retained by ChaseDesk are held only as needed for customer support, refunds, accounting, legal obligations or related legitimate record-keeping purposes. Requests can be sent to hello@chasedesk.com.

San Diego Turnover Watch

Stripe collects the customer name, email and company name at checkout. ChaseDesk stores the delivery email, customer/company identity, successful payment reference and four-issue delivery status to provide the purchased issues and handle support. Resend delivers purchase notifications and service emails. ChaseDesk does not store full payment-card details.

Account Switch Watch (withdrawn from new sales)

The previous Account Switch Watch offer is inactive. Existing billing, customer, fulfilment and support records may still be retained to honour previous obligations, resolve queries and meet legitimate record-keeping requirements. The historical data-handling description follows.

Stripe collects your name, email, company and requested US metro at checkout. ChaseDesk stores these intake details, Stripe customer/subscription/payment references, payment success, active subscription status, cancellation state and fulfilment records to deliver the weekly email and CSV, manage renewals and respond to support. Resend delivers service emails and purchase notifications. ChaseDesk does not store full payment-card details.